A HELPING PAW
Good questions.
Honest answers.
How does it work?
Upload a clear photo of one dog. We create a realistic festive portrait with a Santa hat. Check your preview, choose your sweatshirt, and approve the exact design before you pay.
Will it look like my dog?
Your photo is the starting point. The portrait aims to preserve your dog’s face, fur and markings. You see and approve the actual result before checkout, with one retry if you need it.
Is this a knitted Christmas jumper?
It’s a printed sweatshirt, personalised with your dog’s portrait. It isn’t a knitted or embroidered design.
Can I add a matching mug?
Absolutely. Add an 11oz ceramic mug for £12.99 using the same approved dog portrait. An adult sweatshirt and mug come to £57.98, with free UK delivery.
How much is delivery?
UK delivery is £1.99 for orders below £50 and free from £50, calculated after any discounts. Production and delivery estimates will be confirmed before orders open.
What about children’s sweatshirts?
They’re on the way! You’ll be able to add a matching children’s sweatshirt to your adult order once pricing and sizes are confirmed.
Can I return a personalised item?
Personalised items are made to order and aren’t usually eligible for change-of-mind returns. Your rights for faulty, damaged or misdescribed items still apply. Contact us if something isn’t right.